Support
Most problems have a quick fix, listed below. If yours isn't here, email us.
Contact
Email hello@nolkastudio.comHelpful to include: which app, your device and its system version, and what you have tried.
Do I need a new iPad?
No. Wall runs on iPads with iPadOS 16 or later, so an older iPad in a drawer may be just right.
Which calendars does it show?
The ones already on the iPad: iCloud, Google, Outlook, Exchange and more. Events you add on the wall show up on everyone's phones.
Can the kids change the settings?
Not without the 4-digit PIN. For a true kiosk, Wall shows how to lock the iPad to it with Guided Access.
Is it a subscription?
No. Wall Pro is a single payment of €19.99, with Family Sharing, after a 14-day free trial.
Is there a limit on habits?
No. Track as many habits as you like, for free.
What happens to my streak on a day off?
Mark it as a rest day and your streak carries on.
Can I bring my history from another app?
Yes, if it exports a spreadsheet: Tickmark imports history from CSV.
Is it a subscription?
No. Tickmark Pro is a single payment of €14.99, with Family Sharing.
If we ask for diagnostics
For a tricky problem we may ask for a diagnostics file. It is a plain text log of how the connection went: device models, system versions and error messages.
It never contains what is on your screen, what you type, or your files. You can open it and read it before you decide to send it, and it only reaches us if you attach it to an email yourself.